REFUNDS & EXCHANGES
It is important for us that you are happy with your purchase. If you are dissatisfied for any reason, we will gladly accept your return of an unused item and in original packaging within 30 days of your date of purchase. Please return to:
Stitch & Hide, Att: Returns, 1/71 Centennial Circuit, Byron Bay NSW 2481, Australia +61 478 930 710
Please note: All sale items purchased are final. We do not offer refunds or exchanges on sale items.
Stitch & Hide makes every effort to display the colours and images of our products that appear on our website as accurately as possible. We cannot guarantee that your computer monitor's display calibration will be accurate. Please take care in reviewing your purchase prior to ordering by reading our Returns Policy for change of mind.
Upon receipt of your return we will replace it with the same style and colour that you originally ordered if it is available.
Once a return for refund has been received the transaction will be processed and will be refunded to your Credit Card or PayPal account within 3-5 business days of the item being received by Stitch & Hide.
Shipping fees are not refundable. This applies to the original shipping cost for your order as well as the return shipping for refunds, and, in the case of an exchange, the cost of shipping the new item to you. The cost of shipping for exchanges (plus or minus and difference in the product prices) will be deducted or credited from your credit card or requested from your PayPal account.
You the customer is responsible for the shipping and handling of the return item. If the item does not reach us safely we will be unable to complete the refund or exchange, so we suggest sending it registered post.
Please note: All sale items purchased are final. We do not offer refunds or exchanges on sale items. Colour of product may differ slightly from photos due to different monitor settings. Please contact us if you have any questions before purchasing.
DAMAGED OR MISSING GOODS
We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address. Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.
All Stitch & Hide come with a 1 year product warranty. If you have a faulty item please email [email protected] with order number, description and photos of the item and fault so we can assess.
General wear and tear is not deemed as a fault. We are only able refund / exchange items if there is a major technical fault that is caused in manufacturing your item. We will firstly attempt to repair your item before offering a replacement or refund.